Benefits of ISO 20000-1 and why obtain it
As stated, ISO/IEC 20000-1 specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).
Why ISO/IEC 20000-1?
ISO/IEC 20000-1 outlines requirements for establishing, implementing, maintaining, and enhancing a service management system (SMS).
Benefits
- Increased credibility and corporate image, especially for suppliers. ISO/IEC 20000-1 certification gives the level of credibility that they would otherwise be unable to achieve. An ISO/IEC 20000-1 certified business co-operates with best practices and its SMS is fully compliant. (e.g. many government agencies nowadays mandate organization to be ISO/IEC 20000-1 certified for competing in new contracts).
- Increased organizational growth and revenues. With an ISO/IEC 20000-1 certificate, your business is likely to be able to grow more quickly thanks to the certification providing an inroad into otherwise closed markets.
- Reduce the risk of knowledge loss when staff leave because the certification offers standardized practices to follow.
- Increased customer confidence. If customers know that services are managed effectively and that the supplier organization is compliant with international standards, they can be confident that their services are being handled professionally and potentially optimally.
- Reduce process errors and strengthen incident management. Organizations that become certified (usually) reduce their major outages and service incidents. With clearly-defined requirements organizations get a better chance of delivering the value that their customers expect.
- Improve response times and reduce interruptions. This proactive SMS helps costly issues and mistakes to be avoided, processes to run more smoothly, less money to be spent on support costs and less to be lost through business outages.
- Continual improvement. With an ISO/IEC 20000-1 certification organizations implement a culture of change and continual improvement. Organizations handle rapid change and continually look for new ways to work smarter.
- Positive cultural change. Everyone is encouraged to take ownership for services rather than pushing responsibility. Also, employees are aware of and comply with relevant laws.
