ITG has activated its Emergency Management Response Plan (EMRP), beginning Monday, March 16th, 2020 (more)

Beginning Monday, March 16th, 2020, ITG activated its Emergency Management Response Plan (EMRP) to contribute in the national effort of COVID-19 containment, to safeguard the health of our employees, customers, and business partners and to support our employees parenting needs, while their children are out of school.

Our Best Practices EMRP, ensures the company’s uninterrupted performance, as our human, material and processes infrastructure, has been configured for business continuity, in emergency conditions.

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ISO/IEC 20000-1 IT Service Management

Introduction to ISO 20000 Standard – (ITSM) Information Technology Service Management

Globally, only a limited number of companies have decided to incorporate ISO 20000-1 Certification to help define how their company meets service management objectives. This provides the unique opportunity for organizations to differentiate themselves through ISO 20000 certification.

Initially IT management based organizations started the process of implementing ISO 20000-1 by adopting the principles of the Information Technology Infrastructure Library (ITIL) and applying the concepts to their business.

Service management principles for ISO 20000-1 certification

Today, organizations are looking to ISO 20000 certification to provide evidence of their commitment to service management principles, by obtaining ISO 20000 certification. There are multiple reasons for the increasing popularity of ISO 20000 including:

  • Provides better definition on how service management companies operate than ISO 9001
  • Provides guidance on planning and delivering service offerings
  • Ensures cost effective service delivery
  • Helps guide the transition from investing in technology to managing systems and services

Since the introduction of ISO 20000 in 2005 companies across the globe have been investing in implementing the ISO 20000 guidance to help improve service delivery and IT management for internal and external customers.

An added benefit is a competitive edge in competing on contracts. Large private and public sector organizations are relying on ISO 20000 as a differentiating factor that helps to identify strong service providers.

Contact us for a complimentary executive overview

Learn more about how we can accelerate your ISO 20000-1 implementation or upgrade your ISO 20000-1 to ISO 20000-1:2018.
We will contact you the moment we receive your information to discuss a new ISO 20000-1:2018 implementation or a transition from ISO 20000-1:2011 to new 20000-1:2018.