ISO 9001 Consulting for Quality Management System in the Global Workspace
Millions of companies across the world have incorporated ISO 9001 Standard into the development of their quality approach and business practices. ISO 9001’s global popularity can be explained by a variety of reasons, including that it supports:
- A framework for management to establish and measure common objectives;
- Defining of an organization’s functional and operational capability;
- Increased focus on Customer Satisfaction; and
- Demonstration of Quality Assurance and Quality Control.
Why get an ISO 9001 Certification?
Unquestionably, multiple studies have shown that companies that have employed the services of an ISO 9001 Consultant, developed a Quality Management System (QMS), and have an ISO Certification tend to outperform similar organizations, which have not implemented an ISO 9001 based quality management system. Key performance differentiators are:
- Reduced error rates in the delivery of goods or services,
- Improved return on business assets,
- Improved customer satisfaction, and
- Increased marketability
ISO 9001 Overview and Objectives
The objectives of ISO 9001:2015 requirements are to provide a methodology on how an organization implements ISO 9001:2015 and operates a Quality Management System.
The standard is written in a way that allows the principles to be applied to any organization, with attention to the development of strategic quality objectives, with attention to an organization’s operational and customer commitment. Wondering how to get ISO 9001 Certified and maintain an ISO Certification? Contact ITG and let our certified ISO 9001 Consultants show you how we can strategically support your quality goals and objectives.
Building a Quality Management System
Our approach in obtaining ISO 9001 certification
- Planning & Discovery: This phase focuses on understanding the current state and planning to move to the desired state. Typical activities include a planning meeting, orientation training, performing a gap analysis, identifying a scope of the effort, producing a report of the findings which details strengths, weaknesses, and gaps between the actual state versus the planned (or desired) state. These findings are then used to develop a project plan which outlines tasks, timelines, and key milestones.
- Development: After the planning phase is complete, the process development begins. Typical activities include forming a steering committee which defines roles and responsibilities; identifying and defining policies, processes, plans, procedures, manuals, and work instructions, and documenting business processes, inputs, and outputs.
- Implementation: The implementation of the process includes introducing new processes; mentoring employees; setting objectives and measurements; training personnel on new requirements and monitoring their overall effectiveness.
- Validation: This is the final phase, which assesses the validity of the system. Standard tasks include audits; testing; assessing performance; evaluating data and analyzing reports.
Collectively, these four phases culminate in a convergence of your business processes and best practices, and eventually reinvent the “way things are done” across the organization within that scope.
In order to ensure the project is well managed, it is helpful to identify an executive sponsor for escalation points; to identify process owners; to demonstrate management commitment; to determine repositories and tools early on and to establish channels for communication. Lastly, it is our belief that the success of a project starts with how well it is planned, monitored for effectiveness, and communicated to staff.
Contact us for a complimentary executive overview
Learn more about how we can accelerate your ISO 9001 implementation. We will contact you the moment we receive your information to discuss a new ISO 9001:2015 implementation or a transition from ISO 9001:2008 to new ISO 9001.