CMMI for Services (CMMI SVC)

CMMI for Development is a framework for any organization that builds products and/or services. Organizations that are involved with developing may include hardware and software companies, aerospace or automobile manufacturers, defence, telecommunications, etc.

CMMI-DEV applies to all organizations that must consider design and engineering during the development of a product or service.

An organization would benefit from employing CMMI-DEV when the guidance is needed to become more efficient due to customer demand to provide better products more rapidly and less expensively. The speed of technology and constant updates and introductions of new products has created a knowledgeable consumer who expects more with less.

However, this demand coupled with more complex products and services places a burden on organizations that must be able to manage this process which often involves integrating and acquiring products from a large network of providers.

CMMI for Development Process Areas

CMMI for Development includes process areas that encompass four categories: Engineering (this category is specific to CMMI for Development), Process Management, Project Management, and Support. These areas contain the specific practices expected to contribute to institutionalization. CMMI for Development Maturity Level 3 contains 18 Process Areas:

CMMI Services v3.0

CMMI Services V3.0 focuses on service management best practices for organizations that provide B2B, B2C, standalone services, and those that are part of a product offering. More than 80% of the world’s business is service-oriented and without a strong service delivery strategy many companies lack the ability to react quickly to crucial incidents like on-time service delivery, time delays, cost overruns, poor decision making and failure to meet customer expectations.

CMMI Services V3.0 supports the improvement of a company’s capability to efficiently and effectively deliver quality service that meets market needs, exceeds customer expectations, develops resiliency, prevents incidents, delivers service in in accordance with established agreements, reduces costs and increases quality.

CMMI-DEV – Maturity Level 2 Process Areas

Process AreaGoals
1. Configuration ManagementEstablish Baselines
Track and Control Changes
Establish Integrity
2. Measurement & AnalysisAlign Measurement and Analysis Activities
Provide Measurement Results
3. Process and Product Quality AssuranceObjectively Evaluate Processes and Work Products
Provide Objective Insight
4. Project PlanningEstablish Estimates
Develop a Project Plan
Obtain Commitment to the Plan
5. Project Monitoring and ControlMonitor the Project Against the Plan
Manage Corrective Action to Closure
6. Requirements ManagementManage Requirements
7. Supplier Agreement ManagementEstablish Supplier Agreements
Satisfy Supplier Agreements

CMMI-DEV – Maturity Level 3 Additional Process Areas

Process AreaGoals
1. Decision Analysis and Resolution Evaluate Alternatives
2. Integrated Project ManagementUse the Project’s Defined Process
Coordinate and Collaborate with Relevant Stakeholders
3. Organizational Process DefinitionEstablish Organizational Process Assets
4. Organizational Process FocusDetermine Process Improvement Opportunities Plan and Implement Process Actions
Deploy Organizational Process Assets and Incorporate Experiences
5. Organizational TrainingEstablish Organizational Training Capability
Provide Training
6. Product IntegrationPrepare for Product Integration
Ensure Interface Compatibility
Assemble Product Components and Deliver the Product
7. Requirements DevelopmentDevelop Customer Requirements
Develop Product Requirements
Analyse and Validate Requirements
8. Risk ManagementPrepare for Risk Management
Identify and Analyse Risks
Mitigate Risks
9. Technical SolutionSelect Product Component Solutions
Develop the Design
Implement the Product Design
10. ValidationPrepare for Validation
Validate Product or Product Components
11. VerificationPrepare for Verification
Perform Peer Reviews
Verify Selected Work Products

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