CMMI for Services (CMMI SVC)

CMMI for Services (CMMI SVC) is a process improvement framework developed by the CMMI Institute. It’s designed to help organizations improve and streamline their service delivery processes. CMMI SVC provides a set of best practices and guidelines for managing, delivering, and improving services across various industries.

The framework is structured around key practice areas (KPAs) that cover different aspects of service delivery, such as service delivery, service system development, and service system transition. These KPAs help organizations identify areas for improvement and establish a roadmap for enhancing their service capabilities.

CMMI SVC is based on the Capability Maturity Model Integration (CMMI) framework, which originated from the Software Engineering Institute (SEI) at Carnegie Mellon University. It’s widely used by organizations around the world to assess and improve their service delivery processes, ultimately leading to better customer satisfaction, increased efficiency, and reduced costs.