ISO 20000-1 Implementation Requirements

An organization ultimately needs to understand what is ISO 2000-1, what are the ISO 20000-1 requirements, and how to apply the principles of the Standard to the way operations are performed. Our certified ISO 20000 Consultants can show you how to successfully prepare for and achieve an ISO 20000 implementation, and strategically support your service goals and objectives.

ISO 20000-1:2018 clauses

Section NumberExpectations
1-3. ISO Scope, References, TermsGeneral introduction notes to the standard
4. Service Management System General RequirementsService Management Policy
Service Catalogue Management Commitment
Governance of Processes Operated by Other Parties
System for Document Control
System for Record Control
System for Internal Audits
5. Design and Transition of New or Changed ServicesSystem for Adding New Services
System for Managing Changes to Services
6. Service Delivery ProcessesService level Management
Service Reporting
Service Continuity and Availability Management Budgeting and Accounting for Services
Capacity Management Information Security Management
7. Relationship ProcessesBusiness Relationship Management
Supplier Management
8. Resolution ProcessesIncident and Service Request Management
Problem Management
9. Control ProcessesConfiguration Management
Change Management
Release and Deployment Management
10. ImprovementCorrective Action
Continual Improvement

Cumulatively the above ISO 20000-1:2018 clauses discuss the ISO 20000-1 requirements placed on an organization that wishes to achieve ISO 20000-1:2018 certification. Each one of the mandatory ISO 20000-1 requirements defines specific activities to be performed. In many cases organizations have already invested time and resource to address specific processes, for example a service tool is being utilized to track customer requests through the lifecycle to ensure that customer’s needs are being met.

Evaluate your Current System for ISO 20000-1:2018

Since many organizations have started the implementation process to meet customers’ demands, the most pragmatic way to approach ISO 20000-1:2018 is to evaluate the current system against each of the required processes. Many early adopters of ISO 20000-1:2018 are already certified to one or more standards such as ISO 9001 or ISO 27001, this makes the transition to ISO 20000-1:2018 easier as some of the basic requirements of a management system.

Evaluate your current system

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