Gap Analysis is the first step in Process Improvement

ITG Consulting Services begins every initiative with a gap analysis for understanding the current practices of an organization. Dependent on the scope of the engagement, whether it’s based in quality standards such as ISO or CMMI or an exercise of process improvement and business reengineering, our approach is dependent on a clear vision of the current state of your organization.

Our approach is founded on assessment practices and principles that engage through interviews, process review, workflow analysis, and examination of infrastructure and architectural requirements. The importance of our strategic approach is to identify the capabilities and best practices of an organization with focus on strengths, with an identification of additional development needs that will answer proposed standards and requirements.

Gap Analysis steps

Our assessments include:

  • Pre-planning and assessment scope development with key stakeholders to ensure all parties understand the initiative and focus,
  • Development of schedule and assessment activity,
  • Assessment with participation of Consulting Services consultants, and
  • Development and presentation of Assessment results; including findings, assessment rating against Standards/requirements, and recommendations and next steps.

Our qualified team members have many years of experience in strategic management, business operations, and quality management practices. Finally, our knowledge and expertise brings a valued and independent verification capability to every organization’s efforts in process and operational improvement initiatives.